FasterBroadband provides free online support for Stoke-on-Trent residents who need help understanding home broadband, checking what is available at their address, or finding out whether they could switch to a social broadband tariff.
Its social broadband facility offers the UK’s most comprehensive social tariff support, helping people receiving Universal Credit, Pension Credit or other qualifying benefits compare lower-cost broadband options. It explains how social tariffs can help households reduce broadband costs, avoid annual price increases and avoid early termination charges, while using the same type of connection and equipment as standard broadband packages.
The website also helps Stoke-on-Trent residents check broadband availability by postcode and address, understand what speed their household may need, and make sense of broadband terminology before comparing or switching. Accessibility assistance is available throughout the site, supporting people who may find online services harder to use.