Dougie Mac’s 24/7 advice line service operates 24 hours a day, 7 days a week, providing telephone support day or night. So whether it’s help with managing pain or a question about medication or symptoms; the community team are always on hand.
The advice line is available for healthcare professionals and for patients and carers. Calls will be answered by palliative care nurse specialists who have access to hospice medical records when the patient is known to Dougie Mac. The team are also able to provide general advice for patients who may not be known to the hospice. The nurse has access to a Consultant in Palliative Medicine 24 hours a day for further advice if necessary.
For patients who are stable in their diagnosis and managing their symptoms well there is a dedicated team of healthcare support workers who keep in regular telephone contact to provide a holistic package of care. The team are vital in ensuring patients remain comfortable and empowered at home.