Our generalist advice service provides advice on any issue. If necessary they will refer you into one of our specialist services.
You can also self-refer to some of our specialist services. See our website for direct contact details for services which allow self-referral or search this directory.
0808 278 78 76 free from all landlines and mobiles
Lines are open Monday to Friday, 9am to 5pm
Our lines can be very busy so you may find it easier to try calling at different days and times or to email us instead.
If the adviser is unable to give you the advice to solve your issue there and then, they may refer you to one of our specialist teams or book you a telephone appointment to talk to someone in more depth about your issue.
Drop-in Advice Sessions
Opening times shown are for our Hanley office. For other locations see our website.
Please note that drop-ins may close early if all tickets have been given out.
Online Advice provided by national Citizens Advice
Read the online advice at https://www.citizensadvice.org.uk/
Speak to a generalist adviser over Web Chat here https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/