Number 11 is a registered charity based on Chapel Lane, Burslem. ‘Building hope, restoring lives’ is our vision, which underpins all that we do. Number 11 is a lifeline for individuals from one of the most deprived communities in the UK. Many are desperately struggling to manage a variety of complex issues from loneliness and isolation, low self-esteem and confidence to poor physical and mental health, debt and long-term unemployment.
At Number 11 we believe in not just putting plasters over the problems, but instead getting deeper into the underlying causes of issues to help our clients reach a place of independence. People don’t always fit into boxes, so we take a person-centred approach by committing ourselves to listen, advise and nurture people as they face life’s challenges. This involves providing structured, focused help to meet individual direct needs by offering services such as 1:1 support, counselling, interactive workshops and activities and much more. Over time, we believe that our approach will see some of the most vulnerable and marginalised in our city break the cycle of deprivation and experience sustainable change.
We know it’s not just programmes and services which change lives, it’s also relationships. In addition to the wide range of support that we offer, we eat, play and share life together. Our focus is to always put people first by prioritising building strong relationships whilst supporting clients to see sustainable change.